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Inmates cannot receive calls while incarcerated in the facility.
Inmates can place collect calls to phone numbers where collect calling is not restricted.
This is the most common method of placing calls from the facility. However, there are some situations where collect calls are restricted. For example:
• The phone number has reached its credit limit for collect calls.
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• The owner of the phone has requested no collect calls be permitted to their number.
• The phone number is assigned to a cellular phone or pager.
• The phone company of the called party has restricted collect calls.
• The inmate dials the phone number.
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• The system determines if the called number can receive collect calls and places or rejects the call.
• Called party must positively accept the call by following the automated instructions.
Advanced pay accounts are set up by the called party, allowing them to receive calls even if their number is collect call restricted.
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